Who we are, and what you are agreeing to
KalaPlate is operated from Australia by Kala-X Technology Pty Ltd, trading as KalaPlate ("KalaPlate", "we", "us"). It is available at www.kalaplate.com and through the KalaPlate mobile app — on Android, and on Apple devices through the App Store release we are preparing. These terms apply wherever you use KalaPlate. Further registered business details are available on request from the address at the bottom of this page.
By creating an account or using KalaPlate, you agree to these terms. If you do not agree with them, please do not use the service. How we handle your information is set out separately in our privacy policy, which forms part of this agreement.
You need to be at least 18 years old, or otherwise legally able to enter into this agreement, to hold a KalaPlate account. KalaPlate is for adults planning food for a household; children do not have accounts.
What the service does
KalaPlate takes what you tell it about your household — who eats, what they avoid, what your kitchen and week look like — and builds a weekly meal plan from it, with recipes, a shopping list and an optional daily food tracker. You can save favourites, import recipes you already love from a link, a photo or a PDF, and share a recipe with someone else who uses KalaPlate.
It is a planning tool. It suggests; you decide what to cook and what to eat.
Your account
- One account holds one household. Keep your password to yourself; anything done through your account is treated as done by you.
- Give us accurate information. Allergies in particular: an allergy you do not record is an allergy the planner cannot avoid.
- Tell us promptly at the address below if you think someone else has got into your account.
- If you add other people to your household — including children — you confirm that you are entitled to provide their information for this purpose, and that you will keep them informed as appropriate.
Acceptable use
Please don't:
- use KalaPlate for anything unlawful, or to harass, deceive or endanger anyone;
- try to break, overload, probe or circumvent the service, its rate limits, its entitlement caps or its security;
- scrape, bulk-download or resell the recipe catalogue, or use the service to build a competing dataset;
- upload malware, or content you have no right to upload;
- use the service to generate content that is illegal, or that is sexual, hateful, or violent — it is a meal planner, and attempts to steer it elsewhere are a misuse of it;
- impersonate anyone, or share recipes to an email address in order to spam its owner;
- automate access to the service outside anything we have published for that purpose.
Content you provide
You keep ownership of what you put into KalaPlate — your household details, your notes, your photos and the recipes you import.
You grant us the licence we need to run the service for you: to store that content, process it, send the relevant parts to the service providers named in the privacy policy, and show it back to you and to your household.
Imports
When you import a recipe from a link, a photo or a PDF, you are responsible for having the right to use that source. KalaPlate records where an imported recipe came from and credits it. If you are the owner of a source we have credited and you would like it removed, write to us and we will act on it.
The shared catalogue
Recipes generated for your plans and recipes you import are also added to the shared KalaPlate recipe catalogue, so other households can be offered them. Personal serving notes are stripped before that copy is written, and the copy carries no name and no account or household identifier. You grant us a non-exclusive, worldwide, royalty-free licence to keep, adapt and serve that anonymous recipe copy, including after your account ends. Your private copy in your favourites remains yours and is deleted with your account.
Sharing with another person
If you share a recipe with someone, the recipe and the email address you sent it from arrive in their KalaPlate inbox. That copy is theirs and stays with them.
A share only reaches someone whose email address you already know. There is no public feed, no profile, no discovery and no message field — nobody can find you in KalaPlate or send you anything unless they can already type your address.
Reporting a share, and blocking a sender
If something arrives that you did not want, you can report it and you can block the person who sent it. Both controls sit on the share itself, in your inbox, on the website and in the app.
Blocking works immediately and does not wait for us. That account cannot send you anything again, anything of theirs still waiting in your inbox is cleared, and the person you blocked is not told. You can undo it at any time from your account page.
Reports come to us and we review them. We do not promise a fixed number of hours, because we would rather tell you what we actually do: we look at reports and act on them as soon as we reasonably can, and we treat anything involving safety first. Where a report is justified we act on it — which can include removing the content, and suspending or ending the account behind it under ending an account.
For anything urgent, email support@kalaplate.com. A person reads that address, and it is the fastest way to reach us about content, safety or abuse. Use it as well as the in-app report if a report does not cover what you need to say.
We may remove content that breaks these terms, that infringes someone's rights, or that is unsafe.
AI-generated content, and its limits
Recipes, weekly plans, recipe imports, fridge readings and dish illustrations in KalaPlate are produced with the help of AI models. That has real limits, and you should plan around them rather than be surprised by them:
- It can be confidently wrong. A plausible ingredient, quantity, cooking time or nutrition figure reads exactly like a correct one.
- Imports are a reading, not a copy. Reading a photo of a cookbook page can miss a line, misread a quantity or drop half a method.
- A fridge reading is a guess from a picture. It can list something you do not have and miss something you do.
- Illustrations are drawings, not photographs. A generated dish image is decoration; it is not a photograph of the food you will make and is not evidence of what is in it.
- Output is not unique to you. Similar households may be offered similar recipes.
Use your own judgement, particularly on cooking times and temperatures for meat, fish, eggs and anything else where undercooking matters.
Food, allergies and nutrition
KalaPlate does not give medical, dietary or nutritional advice. It is not a dietitian, a doctor or a substitute for either. Nothing in the app is a diagnosis, a treatment or a clinical recommendation. If you have a medical condition, are pregnant, are managing a child's health, or have a clinical dietary requirement, take advice from a qualified professional and treat KalaPlate as a planning tool only.
Allergy handling is an aid, not a guarantee. KalaPlate filters recipes against the allergies and restrictions you record, and it does that on our servers rather than trusting the app. It still cannot see what is in your kitchen, cannot know how a product was manufactured or what it was manufactured alongside, and cannot account for a substitution you make while cooking. Always read the labels on what you actually buy and cook. For a severe or anaphylactic allergy, KalaPlate must never be your only check.
Nutrition figures — calories, protein, carbohydrate and fat — are estimates. They are worked out from an ingredient table using typical values, and real ingredients vary by brand, cut, size and how you cook them. Costs and shopping-list prices are estimates in the same way and will not match your receipt.
Intellectual property
KalaPlate, its name, its design, its software and the compiled recipe catalogue are ours, or our licensors'. These terms give you a personal, non-transferable, non-exclusive right to use the service for planning food for your own household — nothing more.
Use your plans, recipes and shopping lists freely for your own household. Don't republish the catalogue, resell access, or present KalaPlate content as your own product.
Recipes credited to a third-party source remain the property of that source; the credit and the link on each imported recipe are there so you can go and read the original.
Availability and changes
We try to keep KalaPlate running and to keep your data safe, but we do not promise uninterrupted service. There will be maintenance, occasional outages, and dependencies — hosting, database and AI providers — whose problems become ours.
We may add, change or remove features, and may impose or adjust reasonable usage limits, particularly on the parts that cost money to run, such as generating recipes and images. If we make a change that materially reduces what your account can do, we will tell you.
We may update these terms. The "last updated" date at the top always tells you which version you are reading, and we will give notice in the app of any change that materially affects your rights. Continuing to use the service after a change means you accept the updated terms.
Free and paid plans
KalaPlate offers free features and may offer paid ones. There is a free plan, and there may be one or more paid subscription plans that raise what an account can do — how many plans it can keep, how much recipe generation it may use, and similar allowances.
Which plans are available to you, what each one includes and what each one costs are shown to you at the time you buy — in the app, on the store's own purchase screen, and on the checkout page where a subscription is sold on the website. We deliberately do not restate prices or allowances here, because this page is not where they are kept up to date. What you were shown when you bought is what you bought.
Paid subscriptions are not offered everywhere KalaPlate runs. If no paid plan is offered to you, nothing in this section applies: your account is not charged, and you are on the free plan.
Who sells you a subscription
We are not the seller of a KalaPlate subscription, wherever you buy one. Two different sellers are possible, and which one you are dealing with depends on where you bought it:
- Inside a mobile app — the Apple App Store or Google Play sells and bills it. Your store account is charged the price shown for the term shown, and the store handles the payment method, the currency, any taxes it collects and the receipt.
- On the website — Paddle sells and bills it. Paddle acts as the merchant of record, which means Paddle is the seller of that transaction in its own name: Paddle takes the payment, works out and collects any sales tax, VAT or GST due where you are, issues your receipt or invoice, and holds the billing relationship for that subscription. Your purchase of that subscription is made from Paddle under Paddle's buyer terms, which apply to the sale alongside these terms.
In every case we do not process or control that payment, and we never receive your card details.
Paddle being the seller of a website subscription changes who bills you; it does not change who provides KalaPlate. These terms still govern your use of the service, your account and your content, and the agreement to provide KalaPlate to you is still between you and us.
Automatic renewal
Subscriptions are auto-renewable. That means:
- your subscription continues from one period to the next automatically, and the account or payment method you bought it with is charged for each new period, until you cancel it;
- the renewal price and period are those shown to you at purchase, or any change we have notified you of in advance;
- cancelling stops the next renewal. It does not shorten the period you have already paid for — you keep your paid features until that period ends.
Each seller sets its own rules for when a cancellation has to be made to stop the next charge, and its own rules on renewal reminders. We do not set those deadlines and cannot vary them, so we do not state one here — a store's own subscription settings, or the management page Paddle links from your receipt, show you your renewal date.
Cancelling
You cancel a subscription with whoever sold it to you, not through us:
- Apple: your Apple subscription settings, or Settings → your name → Subscriptions on the device.
- Google Play: your Google Play subscription settings, or Play Store → Payments and subscriptions.
- Paddle, for a subscription sold on the website: from the management link in the receipt Paddle emailed you when you bought it. That link is issued per subscription by Paddle rather than by us, so there is no single address we can publish here — use the one in your receipt, and if you cannot find it, ask us and we will help you get back to it.
You can also stop using KalaPlate, or delete your account, at any time — but read the next paragraph before you assume either of those cancels a charge.
Deleting your KalaPlate account does not cancel a subscription you are paying for. A store subscription belongs to your Apple or Google account, is held by that store, and can only be cancelled there; a subscription sold on the website is held by Paddle and is cancelled from the link in Paddle's receipt. We cannot cancel either one for you and do not try to. If you want both to end, do both — cancel with the seller, and delete your account. See the account deletion page.
Refunds
Where a store sold you the subscription, the store controls refunds for it under its own published policy, and a refund request goes to Apple or to Google rather than to us.
Where Paddle sold it to you on the website, Paddle is the merchant of record for that transaction, so a refund is Paddle's to give under its own published buyer terms and a request goes to Paddle. You can raise it with us as well and we will pass it on and support it, but the decision and the money movement are Paddle's.
In neither case are we able to reverse a charge we did not process, and we do not state a refund window of our own here — the seller publishes its own, and ours would only contradict it. If you tell us about a problem we will help where we can, including by supporting a request you make to the seller.
None of that limits your rights under consumer law. If you are in Australia, the Australian Consumer Law gives you guarantees that cannot be excluded, and where one of them applies and entitles you to a remedy — including a refund — you have that remedy regardless of a seller's policy — a store's or Paddle's — or anything on this page. Consumers elsewhere have the equivalent protections of their own law. Nothing in this section is a waiver of any of them.
Free trials and promotional access
We may offer a free trial or other promotional access to a paid plan. Where we do:
- it is a KalaPlate trial — granted by us, run on our servers, and separate from any free trial or introductory offer a store may run as part of a subscription;
- it is offered at our discretion and on conditions, which may include being available once only, only to accounts that have not already had one, and not to an account that already has paid access. Nothing here entitles every account to a trial;
- it ends on its stated date and simply stops. A KalaPlate trial is not a subscription, so it does not roll into one and nothing is charged when it ends — if you want to keep paid features afterwards, you buy a subscription;
- we may change or withdraw a trial offer for the future. That does not shorten a trial already running on your account.
Where a store separately offers its own introductory pricing or free-trial period on a subscription, the store's terms govern it and the store will tell you when it converts to a paid renewal.
Changing plans, and price changes
You may be able to move between plans. Where a store sold your subscription it is the store that applies the change, any proration or credit, and the timing of the new charge according to its own rules. Where Paddle sold it on the website, the change is made in Paddle's own subscription management page — the one linked from your receipt — and Paddle applies the proration and the timing under its rules. We do not apply those changes ourselves in either case.
We may change what a plan costs or what it includes. A price change never applies to a period you have already paid for. Where a change would affect what you are charged on a future renewal, we will give you reasonable notice in advance and you can cancel before it takes effect; where a seller requires your explicit consent to a price rise, that seller will ask you and the subscription does not renew at the new price without it.
If you got the app from an app store
KalaPlate's mobile app is distributed through app stores, and each store has its own terms that apply to your use of it alongside these ones. This section is about the mobile app only. It says nothing about a subscription sold on the website, which is sold by Paddle as merchant of record and is covered under free and paid plans above — Apple's and Google's rules do not reach that purchase, and Paddle's do not reach a purchase made inside an app.
Apple
If you download the app from the Apple App Store, your licence to use it is Apple's Standard End User Licence Agreement (the standard licence terms Apple applies to apps, published at apple.com/legal/internet-services/itunes/dev/stdeula), as supplemented by these terms. These terms add the things Apple's licence does not cover: what the service does, your account, your content, allergies and nutrition, and the subscription section above. Where these terms and Apple's Standard EULA genuinely conflict about the licence to use the app on an Apple device, Apple's Standard EULA prevails for that licence, and the rest of these terms continue to apply.
This agreement is between you and KalaPlate, not with Apple, and Apple is not responsible for the service or its content. Apple has no obligation to provide support for the app. Apple and its subsidiaries are third-party beneficiaries of these terms as they apply to your use of the Apple-distributed app, and may enforce them against you.
Google Play
If you download the app from Google Play, Google's own terms apply to the store and to any purchase you make through it. This agreement remains between you and KalaPlate, and Google is not responsible for the service or its content.
Nothing in this section reduces your rights under consumer law, or the store's own obligations to you.
Ending an account
You can leave at any time. Delete your account from Settings → Delete account in the mobile app, or from Account on the website — both ask for your password and a typed confirmation, both do the same thing, and both take effect immediately. See the account deletion page for exactly what is deleted, what remains, and what to do if you cannot sign in.
If you have a subscription, cancel it separately. Deleting your KalaPlate account does not cancel it and does not stop it renewing — that has to be done with whoever sold it to you, which is the store for an in-app purchase and Paddle for one made on the website, as described under free and paid plans. Deleting the account does not entitle you to a refund of a period already paid for, except where consumer law says otherwise.
We may suspend or end an account that breaks these terms, that is being used to harm someone, or where we are required to. Where it is reasonable and lawful to do so, we will tell you why and — for anything short of serious or repeated misuse — give you a chance to put it right first. If we close an account for a reason that is not your fault, we will do what we reasonably can to let you get your data out first.
We may also stop offering the service. If we ever wind KalaPlate down, we will give reasonable notice and a way to export what is yours.
Disclaimers and limits on liability
Except for anything we cannot exclude by law, KalaPlate is provided "as is". We do not warrant that plans, recipes, nutrition figures, cost estimates, allergy filtering or imports will be accurate, complete or suitable for your circumstances.
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, or loss arising from your reliance on a recipe, a nutrition figure, a cost estimate or an allergy filter without making your own checks. Where our liability cannot be excluded, it is limited — to the extent the law allows — to resupplying the service, or to the amount you have paid us for it in the 12 months before the claim.
Australian consumers: nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where a statutory guarantee applies and the law permits us to limit our liability, our liability is limited as that law allows. If you are a consumer somewhere else, the equivalent protections in your own law apply and are not affected by anything above.
Governing law
These terms are governed by the laws of Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Australia. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country you live in, or of your right to bring a claim there.
If any part of these terms is found unenforceable, the rest of it stands.